Deposits for Orders

A 50% non-refundable deposit is required to secure your order by the invoice due date. Bookings are not confirmed until the deposit has been received.

Website Orders

We understand and appreciate that plans change. However, the following applies when cancelling, rescheduling, or for any missed appointments.

We do not accept cancellations made within 7 days of the order due date. This means that no refund, credit, or change of date will be given.

If a cancellation is made 14 days before the order due date, we will refund 50% of your order only.

Same-Day Boxes

We understand and appreciate that things can pop up. However, we unfortunately do not offer refunds on same-day boxes once payment has been made.

Missed or Late Collections

We understand that things out of your control can happen. Please allow additional travelling time when collecting your order.

If your collection is late or missed, we may not be available until the next business day for recollection.

Shipping and Liability Disclaimer

Once an order has been handed over to the shipping carrier, Lil Sprinkles Bakery is no longer responsible for the condition of the product.

While we take every precaution to package our items securely and appropriately for transit, we cannot control how packages are handled by third-party carriers.

Due to the fragile nature of baked goods, minor damage such as cracking, smudging, or breakage may occur during shipping. By placing an order, you acknowledge and accept this risk.

We do not offer refunds, replacements, or credits for any items that arrive damaged as a result of shipping.

If your package is significantly delayed or lost in transit, we will work with you to file a claim with the shipping provider, but we cannot guarantee compensation.